Recently, we were invited to speak at a UX conference in Singapore. The topic was ‘Is design thinking a magic wand for product success’. At first, I was a bit wary to accept the invitation for two reasons - one, a packed work schedule, two; design thinking seems such a beaten topic (at least in Singapore circuits, everyone seems to be an expert in design thinking). I was concerned what new could I offer to the audience that would add value to their current knowledge.Read More
When we talk about empathy in the problem solving context, we typically relate it to empathy for users. When we try to help organizations innovate and change, understanding user experience is important, but one sided empathy alone is not enough. To drive and facilitate change we need three-way empathy.Read More
the systematic investigation to establish facts and reach new conclusions.
All organizations invariably conduct some type of research to validate assumptions and establish a basis for future actions. Typically, research activities are seen as the marketing department’s domain - which hires research agencies to help find answers. Larger companies might have research specialists or even research departments, yet agency help is sought from time to time. In the majority of cases, people from organizations don’t talk directly to their customers.Read More